The Swatch Group France S.A., Besançon Cedex 9 - Certina Customer Service Center Kundserviceavdelning The Swatch Group France S.A. B.P. 4025 25071 Besançon Cedex 9 Guadeloupe Kontakt Phone 0033 3 81 48 14 14 Fax 0033 3 81 80 03 76 E-post: France.cs [at] swatchgroup.com